TERMS AND CONDITIONS OF PURCHASE

 

To place an order in the online shop https://karolgbykappa.com it is essential that you accept the following terms and conditions:

 

1. IDENTIFICATION.

 

The General Terms and Conditions contained in this document are applicable to all commercial transactions carried out through the website https://karolgbykappa.com, whose operator is KAPPA SPORT IBERIA, S.L., with VAT number B85565695 and registered office at Avda de Europa, 26 28224 Pozuelo de Alarcón (Comunidad de Madrid).

For the purposes of this document, the contact e-mail address is info@karolgbykappa.com.

 

2. INTELLECTUAL AND INDUSTRIAL PROPERTY.

The rights relating to industrial and intellectual property (Non-exhaustive illustrative list: brands, logos, texts, photographs, icons, images, as well as the graphic design, source code and other software elements contained on the https://karolgbykappa.com website are the property of KAPPA SPORT IBERIA, S.L. or of the companies representing and manufacturing the products offered. Therefore, they are subject to intellectual and industrial property rights protected by Spanish and international legislation.

Without the previous written authorisation of KAPPA SPORT IBERIA, S.L. as operator of this page or, in its case, of the representative or manufacturer of the product that holds the rights, it is not permitted to use, reproduce, transmit, manipulate, as well as any use that goes beyond a normal and necessary use to visit the page and use the services offered.

Access to the products supplied does not imply on the part of KAPPA SPORT IBERIA, S.L. waiver, transmission or total or partial transfer of the rights derived from the intellectual and industrial property, nor does it attribute rights of use, alteration, exploitation, reproduction, distribution or public communication of these contents without the prior and express authorisation in writing of the respective owners of said rights, without prejudice to the right to view and obtain a private secured copy of said contents, provided that said right is exercised in accordance with the principles of good faith and provided that the intellectual and industrial property of the owner of said rights remains unaltered, is used for non-commercial purposes and exclusively for the personal information of the user.

The responsibility derived from the use of materials protected by the intellectual and industrial property rights contained in this page will correspond exclusively to the user.

3. PURPOSE AND ACTIVITY.

KAPPA SPORT IBERIA, S.L. through its website https://karolgbykappa.com is dedicated to the sale and distribution of textile and footwear products in general.

4. UPDATING OF THE WEB SITE REFERRING TO CONTRACTING.

KAPPA SPORT IBERIA, S.L. reserves the right to modify and update the products, prices, promotions and other conditions contained in https://karolgbykappa.com.

 

KAPPA SPORT IBERIA, S.L., within its means, endeavours to ensure that the information offered on the website is true and appears without typographical errors. In the case of any typographical error, beyond the control of KAPPA SPORT IBERIA, S.L., it will be corrected immediately. If any client decides to make a purchase based on an error of this type, KAPPA SPORT IBERIA, S.L. will immediately inform them of the error, and both parties may cancel the purchase without any cost, as long as the existence of the error is justified.

 

5. LANGUAGE AND DURATION OF THE CONTRACT. MINIMUM CONTRACT AGE

 

Regardless of the possible translations of the section of these general sales conditions, the official language of the contract will always be the Spanish version.

 

The duration of the contract is understood to be all the phases between the initial order and the effective delivery of the products ordered by KAPPA SPORT IBERIA, S.L. and the total payment of the agreed price by the client.

 

According to art.1263 of the Civil Code, unemancipated minors and disabled peoples cannot enter into distant sales contracts without the express consent of their parents or guardians.

 

By accepting these general conditions of sale, the Customer declares that he/she is of legal age according to the law of his/her country (at least 18 years old in Spain) and has the legal capacity to acquire the services and/or products offered through https://karolgbykappa.com and that he/she understands and understands the general conditions in their entirety.

 

6. LEGAL GUARANTEE AND AFTER-SALES SERVICE.

 

As a consumer, the Customer of our online Shop has, apart from the rights described here, all legal rights under Spanish and European legislation concerning the sale of consumer goods. We inform you that these legal rights can never be affected by these 'General Conditions of Sale'.

 

In any case of defective product, we inform you that according to the current regulations the seller must proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

 

7. ACCURACY OF PRODUCT DESCRIPTION

 

Although it is our commitment to optimize the accuracy of any information regarding the characteristics, qualities, images, etc. of our articles published in this online shop, our company does not expressly guarantee the total accuracy, reliability or interchangeability of such information which could sometimes be altered by differences in the configurations of the different types of browsers used to access our online shop.

 

In any case, if the customer considers that the product purchased does not correspond exactly to the item shown in our online shop catalogue, he or she may return it according to the terms and conditions described here (see section 'Returns and Cancellations') without being able to claim for any other damages.

 

8. HOW TO BUY.

 

selection of articles/view of their characteristics >> process of selection of desired articles/view of basket>> appearance of units and prices of selected articles>> acceptance of basket/selection of method of payment/shipment>> acceptance of general conditions of purchase>> payment.

 

 

 

By consulting our website you can find out about our products by accessing our online shop via the 'online shop' icon on the front page of our website.

 

Once inside our online shop you can get information about our products, their qualities, packaging and prices by accessing the various product categories that appear in the menu of https://karolgbykappa.com. To select the desired product, click on its price. Once inside the product file we can get information about the characteristics of the product and select size and quantity. The total price of the selected item(s) will then appear and we can add it to the shopping cart by clicking on 'Add to my cart' at the bottom of the item.

 

Once you have finished this selection, in the next step of 'Products in your basket', you can check the status of your cart (selected product, desired units, unit price, taxes to be added, subtotal and total of purchases) and/or modify its contents, as well as "continue shopping".

 

When you consider the selection process finished, continue to the next Step "Finish Purchase", completing the compulsory fields marked.

In case the client has been previously registered in our portal, he can access the final phase of his purchase request by using his user name and password. In this case our application will automatically recover all the data previously registered and necessary to proceed with the order. Unregistered clients must select the option 'This is my first purchase' and fill in all the necessary data so that their order can proceed. In this same phase the user can fill in a user name and password to be used in future purchases as a registered user.

 

In the next phase of 'E Commerce' the customer can review all his identification and shipping data as well as the details of his purchase. For an appropriate purchase procedure, the 'Payment Method' field must be filled in, and it must be validated that the customer knows and accepts the 'General Contracting Conditions' as well as the company's policy on 'Shipments' and 'Returns'.

 

I know and accept the 'General Terms and Conditions' as well as the company policy on 'Shipping' and 'Returns'.

In the last phase of 'E Commerce - Order Summary' check that all the purchase data and other conditions are correct and finish the purchase by making the payment according to the selected method. You will be sent an order confirmation notice.

 

9. METHODS OF PAYMENT.

 

Payment by credit card or through PAYPAL platform is accepted.

 

Consult https://www.paypal.com/es/cgi-bin/webscr?cmd=xpt/Marketing/general/NewConsumerWorks-outside for the procedure securing communication of your information.

 

The person responsible for any transaction with payment cards through this payment gateway is KAPPA SPORT IBERIA, S.L.

 

10. TRANSACTION SECURITY.

 

https://karolgbykappa.com uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these purposes, the user/client agrees that the provider will obtain data for the purpose of the corresponding access control authentication.

 

Any contracting process or process that involves the introduction of personal data (health, ideology,...) will always be transmitted by means of a secure communication protocol (HTTPS://) in such a way that no third party has access to the information transmitted electronically.

 

11. SHIPPING AND DELIVERY

 

KAPPA SPORT IBERIA, S.L. undertakes to deliver the goods purchased by the User to the address indicated by the User for this purpose on the order form. In the event of omission or error in the completion of said details, KAPPA SPORT IBERIA, S.L. will not be held responsible for any inconvenience caused and the resulting re-delivery costs will be paid by the User. Under no circumstances will deliveries be made to post office boxes or call centres.

 

Shipments will be made both within the territory of Spain and outside Spain through a courier company (RapidExpress). KAPPA SPORT IBERIA, S.L. reserves the right to vary the type of shipment and the company by which it is made, regardless of what is stated on these pages and if it does not represent a manifest prejudice to the User.

 

The order placed by the User will be delivered to its destination within five (5) working days (except during periods of high demand such as Christmas or summer when new products are launched) for mainland destinations and fourteen (14) calendar days for all other destinations from the time of payment of the purchase;

The responsibility for the articles is ours until the reception of the shipment by the client, except in the case that the client expressly chooses a form of shipment different from that proposed by KAPPA SPORT IBERIA, S.L. In this case, our responsibility ends when the shipment is collected from our warehouse.

In the event that reasons of force majeure do not allow the delivery of the order within the established period, KAPPA SPORT IBERIA, S.L. undertakes to inform the User as soon as possible of the new delivery date, leaving KAPPA SPORT IBERIA, S.L., in this case, free of the commitment indicated in the previous section.

 

If the courier company is unable to make the delivery due to not finding a person to receive the shipment at the indicated destination, the courier company itself will provide the User with instructions to agree on a new delivery date.

 

Upon receipt, the User must check that the order coincides in quantity and type of product with that requested. If there is any discrepancy, the User must follow the instructions in section 8 of these Conditions.

 

Depending on the delivery method selected by the customer, shipping costs will always be added to the final purchase price. However, the customer will always be informed of the associated shipping costs before confirming his or her order. The acceptance of the 'General Conditions of Sale' by the customer will always imply the acceptance of the shipping costs by the customer. For orders from 99.00 Euros with destination Spain (excluding the Canary Islands, Ceuta and Melilla) no shipping costs will be charged.

 

Please note that customised products will take longer to process.

 

 

Carrier: RapidExpress more information at https://www.rapidexpress.es

 

National shipments:

PAQ24:

Peninsula including Portugal =4,90

Balearic Islands = 7.95

Ceuta and Melilla = 19.95

Andorra = 19.95

Canary Islands = 19.95

 

Transport will not be charged for orders over 99 euros (only for orders sent to the Peninsula and Balearic Islands), except for possible promotions.

 

International Shipments:

Zone 1 : 15 euros

Austria, Belgium, France, Czech Republic, Denmark, Germany, Hungary, Ireland, Italy, Luxembourg, Poland, Slovakia, Slovenia, Netherlands, United Kingdom

Zone 2: 25 euros

Bulgaria, Croatia, Finland, Greece, Romania, Switzerland, Sweden

 

Rest of the world: 35 euros

 

CUSTOMS AND TAXES

Orders for Ceuta, Melilla, the Canary Islands and countries outside the European Union may be subject to customs charges and other taxes over which Kappa Sport Iberia has no control and for which Kappa Sport Iberia accepts no responsibility whatsoever. This payment will always correspond to the recipient of the goods or buyer, before making your purchase we recommend you consult your customs office for more detailed information in this regard.

In the case of sending a wrong or defective product to any of these destinations, Kappa Sport Iberia reserves the right to resolve this incident by paying for the article, and is not obliged to send it back.

 

12. RETURNS AND CANCELLATIONS.

Right of Withdrawal

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the product, to return it (according to art.68-79 of the Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws). In order for you to exercise your right of withdrawal from the purchase, all returned products must be in perfect condition and with their initial packaging, otherwise the good may suffer depreciation.

 

We inform you that all personalised items are strictly excluded from the customer's right of withdrawal.

 

To exercise your right of withdrawal you can contact us using the contact details listed in the section below 'Cancellation of Purchase'. You may also exercise your right of withdrawal if you wish

by sending us an e-mail to shop@realbetisbalompie.futbol, with the following content:

Attention to (Name of supplier): ....................................................................................................

Name of consumer(s):............................................................................

Order number: .......................................................

Date of receipt of order: ........................ of .......... of 20....

Consumer's address:..................................................................................................................

Consumer Tel (optional):...........................Consumer Email (optional):.....................

ZIP: .........................., Location:................................................................, Province:........................

 

At ...................................................., the ................... of .......................... of 20..........................

 

Signature (only if presented on paper):

 

We inform you that in the event that you exercise your right of withdrawal, the return shipping costs will be at your expense, although in no case will these costs be different from the shipping costs of the initial order.

 

Refund

 

The period for reimbursement is 14 calendar days from the notification of withdrawal, although this will only be made once the articles have been received and it has been checked that the user has not carried out any handling other than that necessary to establish the nature, characteristics and operation of the articles.

 

If payment was made by Bank Card, the refund will be made on the card itself.

Cancellation of purchases.

The user can cancel the purchase process as long as it has not been fully processed. In order to ensure that the customer cancels the purchase, it is advisable to contact KAPPA SPORT IBERIA, S.L. immediately by email at shop@realbetisbalompie.futbol or by telephone on 916400148

13. DATA PROTECTION

  1.            In compliance with current regulations on the Protection of Personal Data, we inform you that your personal data will be processed by KAPPA SPORT IBERIA, S.L., as the party responsible for the processing of the administrative, commercial and fiscal management of the orders placed through our online shop, as well as the commercial actions derived from the management of our clients.

We inform you that in compliance with current regulations your data will be communicated to the courier companies and other transport companies that will carry out the home delivery service under our order. Our company will take all the necessary measures to guarantee the fulfilment of the current regulations on data protection regarding our clients' data by our suppliers.

Likewise, we inform you that, unless legally obliged or with your express consent, KAPPA SPORT IBERIA, S.L. will not pass on your details to third parties other than those identified here.

You have the right to obtain confirmation as to whether or not KAPPA SPORT IBERIA, S.L. is processing your personal data, and therefore you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary, as well as to exercise the other rights contained in the regulations in the manner explained in the additional information. You may exercise the aforementioned rights under the terms established in the current regulations by contacting KAPPA SPORT IBERIA, S.L., Avda de Europa, 26, tel. 916400148, e-mail: shop@realbetisbalompie.futbol

You can also request additional detailed information on our policy from the same contact details

Legal scope of use of customer e-mail addresses. Customers, by registering as such and purchasing our products, will receive promotions and newsletters by e-mail. This service is subject to the provisions of Article 21.2 of Law 34/2002, on Information Society Services and Electronic Commerce, amended by Law 32/2003, of 3 November, General Telecommunications, which authorises the sending of commercial communications by electronic means when there is a prior contractual relationship and products or services similar to those contracted are advertised. Nevertheless, all commercial communications sent by KAPPA SPORT IBERIA, S.L. will be clearly identifiable as such through the reference "publicity" at the beginning of the body of the message and will identify KAPPA SPORT IBERIA, S.L. as the entity responsible for the sending. Each sending will provide a simple and free means for the recipient to unsubscribe from the commercial communications system by e-mail.

14. APPLICABLE LAW.

Commercial transactions with https://karolgbykappa.com are subject to Spanish legislation.

Laws applicable to the matter:

 

- Law 7/2017 of 2 November, which incorporates into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on the alternative resolution of consumer disputes.

- Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November.

- Regulation (EU) No 524/2013 of the Parliament and of the Council of 21 May 2013

- Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws

- Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and Law 32/2003, of 3 November, General of Telecommunications.

- Law 7/96, of 15th January, on the Regulation of Retail Trade (L.O. 2/1996, of 15th January, Complementary to the Regulation of Retail Trade, Law 47/2002, of 19th December, on the reform of Law 7/1996 and Law 1/2010, of 1st March, on the reform of Law 7/1996)

- Law 7/1998 on General Contracting Conditions

- Any legal provisions that may apply.

 

In the event of conflict or disagreement in the interpretation or application of these General Contracting Conditions, the Courts or Tribunals which hear the case will be those provided by the applicable regulations on jurisdiction.

 

In the event that the buyer is domiciled outside Spain, both parties shall submit to the Courts and Tribunals of Madrid (Spain).

 

15. OBLIGATION OF COMPANIES TO INFORM THE ACCREDITED ENTITIES FOR THE ALTERNATIVE RESOLUTION OF DISPUTES IN CONSUMER MATTERS (art.40, Law 7/2017, of November 2)

 

According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform that can be used in any case of discrepancy, conflict, etc. between the consumer and our trade. Access to this online dispute resolution platform is available at the following link: http://ec.europa.eu/consumers/odr/."

The online dispute resolution platform can only be used by consumers resident in the EU. Further information on the process can be found at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.help.faq

16. ELECTRONIC INVOICE

With the acceptance of these General Conditions of Sale, the Client gives his consent to KAPPA SPORT IBERIA, S.L.. to issue all invoices derived from the transactions carried out and contracted through the use of this site in accordance with the rules for Electronic Invoicing in Spain.

 

17. PROMOTIONS AND DISCOUNTS

The promotions will be applied according to the conditions of the same.

The discount vouchers will be applied in a unitary way, except for special conditions applied in the same and specified.

Any promotion or discount not used correctly will automatically cancel the order, informing the customer through any of the available channels.